Refund Policy
Anvlr Return and Refund Policy
At Anvlr, our commitment is to ensure your satisfaction with our precision-crafted knives and artisanal products. We understand that circumstances may arise where you need to return or seek a refund. To facilitate a seamless process, please review our Return and Refund Policy:
Returns
Eligibility Criteria
Within 30 Days: You may return products within 30 days of receiving your order.
Unused and in Original Condition: Products must be unused, undamaged, and in their original packaging.
Process
Contact Us: Initiate the return process by contacting our customer support at support@anvlr.com within the specified timeframe.
Provide Details: Clearly state the reason for the return and provide relevant details such as order number and product information.
Return Authorization: Once approved, you will receive a Return Authorization along with instructions on how to return the item.
Shipping Costs
Defective or Incorrect Items: Anvlr covers the return shipping costs for defective or incorrect items.
Change of Mind: If returning due to a change of mind, the customer is responsible for return shipping costs.
Refunds
Processing Time
Prompt Refunds: We aim to process refunds promptly upon receiving the returned items.
Payment Method: Refunds will be issued to the original payment method used for the purchase.
Exclusions
Gift Cards: Gift cards are non-refundable.
Custom Orders: Products made to customer specifications may have limited refund eligibility.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support at support@anvlr.com. We are here to assist you and ensure your experience with Anvlr is nothing short of exceptional.
By making a purchase on Anvlr.com, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. This policy is subject to change, and any updates will be reflected on our website.
